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How viva8kl Protects Your Personal Data

At viva8kl, we take your personal data seriously — every piece of account detail, payment record and session log you share with us is handled under clear rules…

Data Collected TransparentlyTouch 'n Go & GrabPay Records SecuredYour Rights, Clearly ExplainedContact Us to Update Your DataRetention Limits Applied

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What This Policy Covers and Where It Applies

viva8kl Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all account holders and individuals who interact with viva8kl through our website and any related services, where access is permitted under local Malaysian law. We collect data you provide directly — such as your name, email address and contact number during

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account creation — as well as technical data generated when you browse, deposit via Touch 'n Go, GrabPay, Boost dan FPX, or use any feature on the platform. Transaction records linked to your payment method are retained to fulfil regulatory obligations and to resolve disputes. We
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do not sell your personal data to third parties for marketing purposes. Any third-party processors we engage — such as payment gateways handling your Touch 'n Go or FPX transactions — are bound by data-processing agreements that align with this policy. Access to your data internally
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is limited to authorised personnel on a need-to-know basis only.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we process your data, want to request a correction, or wish to ask us to delete certain records, our support team is ready to assist.

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy email. Include your registered account email and the nature of your request so we can verify your identity and respond accurately.

Live Chat Support Start a live chat session directly on viva8kl and ask to be connected to our data-handling team. Chat logs of privacy conversations are kept confidential and used only to resolve your specific request.

Written Correspondence For formal written requests, contact us through the support portal on our website. We will issue a written acknowledgement within two business days and provide a reference number for tracking your privacy case.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies, Security and Retention

We apply layered safeguards across every area where your data lives — from the moment you open your account to the point your session ends.

Data Collection

We collect only what is necessary: your registration details, payment method references such as Touch 'n Go or FPX transaction…

Cookie Usage

Our website uses session cookies to keep you logged in, functional cookies to remember your language and region preferences, and…

Account Security Measures

Passwords are stored using one-way hashing and are never visible to our staff. Accounts can be protected with two-factor authentication.

Data Retention Limits

Transaction records, including GrabPay and Boost payment logs, are retained for as long as required by applicable Malaysian financial regulations…

Who to Contact for Changes

To update your registered name, email, phone number or payment reference, contact our support team via live chat or email.

Your Right to Request Data

You may request a copy of the personal data we hold about you at any time.

Your Privacy Policy Questions, Addressed

The questions below cover the rights you have under this Privacy Policy, how to exercise them, and what happens to your data in specific scenarios — including when you use Touch 'n Go, GrabPay, Boost dan FPX. If your question is not listed here, reach out to our support team directly.

We collect your name, email address, date of birth and contact number during registration. Once you make a deposit, we also record the payment method reference — such as your Touch 'n Go or FPX transaction ID — alongside the amount and timestamp.

We do not sell or rent your data. We share it only with payment processors — like those handling GrabPay or Boost transactions — and only to the extent needed to complete your transaction. All third parties are bound by data-processing agreements.

After a verified account closure, personal data is removed within 90 days unless a longer retention period is required under Malaysian financial or regulatory rules. Transaction logs tied to FPX or Touch 'n Go payments may be kept longer to meet statutory obligations.

Yes. Submit a data access request via our support email or live chat. We will verify your identity, then deliver a copy of your personal data in a readable format within fourteen calendar days of confirming the request.

Contact our support team through live chat or email, specify which data you want corrected or deleted, and complete the identity check we require. Corrections are applied within five business days; deletion requests within fourteen calendar days where no legal hold applies.

Full payment credentials are not stored on our servers. We retain only the transaction reference ID and status returned by the payment gateway. Your actual wallet or bank details remain with the respective payment provider under their own security standards.

We use session cookies for login continuity, functional cookies for preference settings, and aggregate analytics cookies. You can disable non-essential cookies through your browser settings. Disabling session cookies will prevent you from staying logged in to your account.

How viva8kl Protects Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Data Collection

Cookie Usage

Account Security Measures

Data Retention Limits

Who to Contact for Changes

Your Right to Request Data

Your Privacy Policy Questions, Addressed

01 What personal data does viva8kl collect when I open an account?

02 Does viva8kl share my data with third parties?

03 How long does viva8kl keep my account data after I close my account?

04 Can I request a copy of all the data held about me?

05 How do I ask viva8kl to correct or delete my personal data?

06 Are my payment details — Touch 'n Go, GrabPay, Boost, FPX — stored on your servers?

07 What cookies does viva8kl use and can I turn them off?

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